Amazon Support Engineer-AWS Builder Tools SupBT 

United States, Washington, Seattle 

413756148

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, performing software maintenance and configuration, automation, updating, tracking and resolving technical challenges. The ability to effectively use Linux operating system commands is essential for carrying out troubleshooting tasks.As you grow into your role, you will take on responsibility for more and more complex solutions requiring greater technical capabilities. You will be expected to collaborate closely with the Software Development Engineers (SDEs) on the team, providing them with data and insights on the tickets that are currently being handled manually. Together, you will work to identify opportunities to automate these ticket workflows, with the goal of enhancing support efficiency and improving the overall experience for our customers and internal users (builders).Why AWS
Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 4+ years of technical support experience
- Experience with software development lifecycle
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

- 5+ years of technical support experience
- Knowledge of distributed applications/enterprise applications
- Experience driving collaborative projects from conception to delivery
- Experience troubleshooting and debugging technical systems