Design LLM-based pipelines (e.g., using Langchain frameworks) to identify and summarize customer pain points from textual data.
Develop summarization, clustering, and topic modeling approaches to group recurring themes across markets and product lines.
Apply prompt engineering , retrieval-augmented generation (RAG) , and embedding search to improve model accuracy and relevance.
Use machine learning methods in concert with LLM.
Data Engineering & Processing
Build and maintain data pipelines to ingest and clean data from diverse sources (e.g., surveys, customer support tickets, product reviews, social media, and CRM systems).
Ensure data quality, scalability, and compliance with internal governance and data privacy policies.
Productionize models and integrate outputs with downstream systems and dashboards.
Insights Delivery & Visualization
Design and build interactive visualizations (in JavaScript) that make model outputs accessible and actionable for non-technical stakeholders.
Partner with Insights teams to create data stories and presentations that influence business strategy using clear, human-readable summaries of complex findings.
What you will bring:
Ability to derive insight from data, visualize it appropriately and influence others to drive outcomes
MSc or PhD in Computer Science, Data Science, Statistics, or a related field .
4+ years of experience in machine learning , NLP , or data-driven product development .