JPMorgan UX Design Lead Vice President 

United Kingdom, England, London 

412187399

As a Vice President Experience Design inCIB Markets Operationsyou will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Translate complex ideas into understandable concepts that evolve and enhance our Operations users experiences.

Drive the efficiency and reduce the risk of human error in operational processes

Leverage AI and ML technologies to drive automation and the augmentation of manual processes

Required qualifications, capabilities, and skills

Experience or equivalent expertise in user experience design or similar roles

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Be comfortable learning complex financial and regulatory concepts.

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience

Have proficiency designing for data-led experiences and have a thorough understanding of data analytics and data science workflows