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Google Head User Support United States, Colorado, Boulder 412008849
10.11.2025
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in project management, program management or service delivery.
- 7 years of experience managing operations and leading cross-regional teams.
Preferred qualifications:
- Experience in vendor management processes, including managing multiple global vendors in multi-year contracts and execution of outsourcing projects.
- Experience running large-scale 1:1 vendor operations in a global environment.
- Experience working in an output contact center, including achieving key targets, metrics tracking and continuous improvement.
- Experience in implementing strategic and large-scale initiatives/projects in a change-oriented, fast-paced environment.
- Excellent problem-solving, critical thinking and analytical skills, and experience in applying project management tools.
- Strong communication skills and ability to influence stakeholders at different levels.
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