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Primary Duties & Responsibilities:
Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;
Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;
Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;
Constantly work on your troubleshooting skills and keep up with the latest technology trends
Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;
Contribute to the global Red Hat’s knowledge management system;
Cooperate with your colleagues on different projects; be a respected member of the global team;
Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;
Be available to perform weekend shift duties on a rotational schedule;
Contribute to the open source community and to the code of our offerings.
Required Skills & Experiences:
Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;
Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations a MUST
Excellent system administration skills and experience working in technical support or in customer-facing role
Strong knowledge of containers;
Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;
Knowledge of Red Hat Openstack Platform is a plus;
Microsoft Azure knowledge is a plus;
Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;
Solid troubleshooting skills and passion for problem-solving and investigation;
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;
Ability to work as part of a team; open-minded and collaborative approach;
Good communication skills and the ability to listen to customer issues;
Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;
The salary range for this position is $27.02 - $129,160.00. Actual offer will be based on your qualifications.
Pay Transparency
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
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