Microsoft Customer Success Account Management Full-Time Opportunity - Las Colinas TX 

United States, Texas, Irving 

411355605

Required Qualifications

• Currently pursuing or have completed a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field.
• 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
  • OR equivalent experience.

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until February 4th, 2025.

• Learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
• Grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
• Support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.