About the Role
What the Candidate Will**Do**
- Deliver end to end TM and SS activities relating to Taiwan customers.
- Act as a TM and SS subject matter expert (SME).
- Complete review and quality checks for cases escalated and identified by internal processes.
- Ensure that TM and SS agents take high-quality decisions based on internal work instructions.
- Handle sensitive review cases on Partner’s documentation and information through internal and external sources.
- Resolve complex issues with Partner’s processing in collaboration with internal stakeholders and internal and external sources.
- Manage remediation process in collaboration with internal stakeholders, provide necessary insights and monitor progress.
- Execute TM and SS related projects, develop and deliver processes and tools improvement initiatives.
- Resolve escalations from the TM Team.
- Consolidate support operational report regularly
Basic Qualifications
- Prior experience in an AML/CFT role(s).
- Strong verbal and written English and Mandarin skills.
- Ability to work effectively with a broad range of stakeholders and an ability to work with others to meet project goals and role requirements.
- Experience in handling documentation and reporting.
- Analytical mindset with the ability to understand, assess and improve complex processes.
- Decision-making and problem-solving skills.
- Attention to detail and the ability to spot missing data from a mile away.
- Ability to analyze quantitative data (Excel is a must; SQL a big plus)
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .