JPMorgan Managing Director - Head Investment Middle Office Operations 

United Kingdom, England, London 

408797152

Role Description:

The Managing Director will lead the Investment Middle Office (IMOS) organization, reporting directly to the Head of Securities Services Operations.

Operations Service Delivery:

• Demonstrate complete and thorough understanding of the firm’s IMOS Operations and provide strong operational leadership to ensure overall Service delivery to the clients
• Enable flawless execution and enhance overall client experience
• Own and drive efficiency programs, system/process improvements, focused on elimination of manual touchpoints and bespoke processes.
• Work seamlessly in a matrix operating model managing senior stakeholders and partners across Operations, Technology, Product and Client Services.

Partnership & Governance:

• Work in close partnership across various sites and business partners.
• Build and leverage global and local partnerships across businesses in line with the overall product/business objectives.
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience
• Ability to move product and process initiatives forward in a cross-functional and matrixed organizational model
• Experience in different markets and locations will be added advantage

Risk & Controls:

• Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
• Drive an effective, robust, pro-active and sustainable controls program
• Fulfill internal controls requirements as well as ensure smooth Regulatory and Internal Audits

Financial Discipline:

• Plan and Manage budgets across teams and develop and retain teams to achieve financial discipline at all times.

People Management:

• Build a strong transparent Performance Development culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
• Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm’s agenda on diversity and inclusion
• Engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with support functions
• Build a strong succession pipeline , critical talent bench and preparing the organization with skills of the future to continue to grow and evolve with the business

Key skills:

• Strong background in leadership management disciplines, relevant operations experience and people management.
• Extensive experience in Operations management managing large teams across multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes.
• Proven track record of effective leadership as Head of Operations, Operations Director, or similar leadership role across multiple lines of business.
• Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
• Confident communicator with ability to provide clear and succinct verbal and written updates; share strategic direction with the community and stakeholders.
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
• Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
• Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.
• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills.
• Highly developed analytical skills and intellectual curiosity