SAP Associate Technical Quality Manager TQM 

Japan, Ota 

4075738

As an asso

Potential Skills a successful candidate can achieve being full-time Associate Technical Quality Manager:

• Strong customer engagement skills and developing into a Trusted Advisor within an large, enterprise client
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
• Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Gain experience in design, implementation, and change management projects

What you bring

• Bachelor's or Master's degree (full-time) preferably in Engineering, Computer Science, Information Technology, or a related technical field.
• 0-5years' work experience with customer facing roles required
• Basic understanding of Enterprise Architecture (EA) across private cloud, SaaS (Software as a Service), and on-premise solutions, including integration.
• Interested in technology, innovation, and how digital platforms can solve business challenges.
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners

What you'll do

• Learn and understand the 'Customer Services & Delivery (CS&D)' business as well as specific cloud SAP products
• Conduct job rotations within different lines of business such as consulting, project management, technical and solution support.
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on-the job training with the support of buddies and coaches
• Build and maintain relationships with internal and external stakeholders
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, Enable Now, BTP etc. to make the best usage of the investment of end customers.

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