Work with the Service Line Workforce Planning Leader and SSL/competency leadership to implement the workforce planning strategy across the service offerings
Develop detailed headcount models (by month and rank) that align to financial planning targets to ensure that appropriate emphasis is placed on attrition trends, promotion trends, hiring to support optimal leverage whilst aligning to overall FTE and margin targets.
Socialization of desired leverage model by SSL/Competency to support the business workforce strategy.
Analyze tool output data compared to multi-year historic trends and expectations as set forth by the Workforce Planning Leader, highlighting any areas to be further discussed
Hold frequent reporting discussions with the respective stakeholders (Talent, RM, Finance and operations leaders).
Analyze desired leverage compared to business direction
Understand and model VISA risks and Leaves of Absence impacts
Model attrition, promotion, hiring and mobility projections
Participate in strategy discussions around potential impacts to the workforce
Monitor and forecast for GDS, Automation and SDC impacts.
Model early career hiring needs in line with SL/SSL/competency guidance.
Present analysis to leaders in a format that enables them to review and make strategic decisions
Create visualizations to explain complex concepts, to include both short and long-term views to decisions (i.e., TNR, Margin, potential recessions, talent policy changes, and alternative solutions that will bear greater impact to the business)
Develop a logical/rational framework for investigating the problem, identifies key assumptions and proposes and tests hypotheses, and develops creative solutions to such problems that leverage quantitative/analytical methods
Utilize probability theory for use in decision making, including conditional probability, decision trees, real options, etc; understanding of sample design and hypothesis testing and knowledge of multi-variate statistics, such as generalized linear regression models
Demonstrate and apply understanding of People Data Governance and Data Privacy policies
To qualify, candidates must have:
Bachelor’s degree or equivalent experience in Workforce Planning preferred
5 - 8+ years of business experience, with 2+ years of related experience preferably within in workforce planning, Talent, Finance or Resource Management, including running projects from beginning to end, delivering results to senior level leaders, training teams on tools developed
Strategic Workforce Planning certification a plus but not required
Deep understanding of the service line and operating model
Strong ability to connect operational processes with their business purpose and recognize ways to improve and optimize Understanding of SL’s existing workforce management practices
Ability to navigate and work within competing priorities of the business
Comfortable with influencing others while leading change that supports the service line workforce strategy
Ability to work with the Americas Service Line and influence decisions locally while building productive relationships
Understanding of economics and business finance
Practical knowledge and application of predictive modeling and statistical methods
Use of data visualization and reporting systems such as Power BI, Tableau or Spotfire
Strong project management and analytical skills.
Excellent communication skills, both written and verbal
Strong attention to detail and strong customer service skills
Global or domestic travel may be required pending business needs
Experience in the professional services, data supplier or consulting environment