Citi Group Business Risk Control Group Manager - C14 TAMPA Hybrid 

United States, Florida, Tampa 

407140432

• Lead a team dedicated to enable enterprise-wide MCA system enhancements aligned with MCA process and designed control framework
• Oversee MCA technology book of work and ensure prioritization criteria are defined and evolved to deliver enhancements as per agreed timeline
• Oversee the development, enhancement and oversight of the key tools in MCA system

• Running working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements
• Managing User Acceptance Testing (UAT); drafting scripts, driving and tracking progress, defect triaging, coordination with testers, etc.
• Delivering User training on new and existing system functionality and the MCA Program

• Ensure procedures and governance processes are in place to create and maintain consistent and best-in-class system change protocols.
• Act as system leader with our customers both in the Front Line and Operational Risk. This includes:

• Driving resolution of user queries and concerns, re-prioritizing as necessary and ensuring timely delivery by your team and Technology partner
• Updating the system user guide and developing release notes
• Finalizing and publishing technology communications

• Engage senior management on tactical and strategic solution development. This includes:

• Participating in working groups as the systems contact point for Central Controls & MCA
• Presenting on the status of the MCA system at management committees
• Proposing in MCA tools and techniques following strategic directions set by Senior Management
• Developing techniques to make the MCA process more efficient

• 5+ years of experience in financial services
• Management of an international operation in a complex environment with diverse, cross-functional teams operating internationally
• Relevant experience in risk identification, assessment, monitoring, and remediation will be highly desirable
• Experience in Front Line Risk, Operational Risk or Internal Audit is also beneficial
• Experience operating in a dynamic, project-based environment with variable stakeholders, shifting priorities, and tight deadlines
• Experience working in end-to-end software product development, specifically with a Risk or Controls application
• Experience working in Agile development methodologies and familiarity with Software Development Lifecycle (SDLC)

• Strategic thinker; must be able to formulate effective solutions to complex problems
• Strong quantitative and qualitative analytical skills; must be able to generate insights from data and draw impact, conclusions, and recommendations
• Excellent organizational skills; ability to multitask, shift priorities, track multiple ongoing processes, delegate as necessary, and track to immutable deadlines
• Strong MS office knowledge including Excel, Word and PowerPoint
• Familiarity with Jira or similar Agile project management software also beneficial

• Effective team player; ability to both manage and contribute individually, as necessary
• Strong written and verbal communication skills; ability to create and present senior leadership-level communications
• Ability to proactively improve existing processes and desire to continually improve processes
• Ability to work within tight deadlines and shifting priorities
• Unwavering commitment to co-operative and collaborative working
• Ability to speak confidently and authoritatively on a range of subjects and influence opinion of counterparts and seniors in a highly visible, high-expectation environment
• Strong attention to detail; ability to scrutinize text and dialogue to ensure adherence to regulations and compliance

Anticipated Posting Close Date:

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