Cisco Software QA Engineer 

India, Karnataka, Bengaluru 

40693426

In the Cisco Contact Center group, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for a passionate, hard-working, and motivated Engineer to join our team.

• As a Quality Engineer, you will develop and automate functional, adaptability and performance end-to-end tests
• You will review and evaluate designs and project activities for compliance with quality assurance guidelines, standards and certification; provides tangible feedback to improve product quality and mitigate failure risk.
• You will partner with Product Management, Engineering Leadership, Solution Assurance, SRE to ensure reliability and availability of the microservices.
• You will own the quality and deployment of your code from concept to production release.
• Problem solving and debugging the failures to root cause using latest observability tools (Prometheus, Grafana).
• You will create and maintain automated tools that validates your service end to end along with appropriate performance consideration.
• You will build, maintain and improve the continuous integration and delivery pipelines that can be used to drive quality and consistency throughout the full software lifecycle.

• You will work mostly with Architects and Engineers inside and outside of your immediate team - collaborating with whoever necessary to deliver customer value.
• You will work with Engineering management and contribute to technology strategy for your immediate team.
• You will work with Customer Success and Technical Assistance teams to support customer issues with top priority.

• You must-have 3-5+ Years of experience in Python/Java Automation skills
• Demonstrated ability developing and maintaining functional and end-to-end tests for microservices in a highly scalable and reliable cloud environment
• Capacity to develop modular and maintainable test harnesses
• Cloud software development, preferably with Cisco Teamwork and Contact Center technologies
• Hands-on experience with automated testing tools and processes
• Expertise in design patterns and experience building and validating RESTful services using REST APIs
• Understanding of source control concepts and systems, CI/CD pipelines and exposure to Git
• Experience with build and deployment technologies such as Jenkins, Kubernetes and Docker is mandatory
• Exposure to any database and optimization of queries to fine-tune your application is recommended.
• You should have experience with observability tools for metrics, logging, and monitoring (e.g. Splunk, Grafana)
• Strong grasp of computer science fundamentals (data structures, algorithms, databases, etc.) and strong understanding of design patterns and principles
• A passion for quality and an attention to detail
• Self-learner, independent, excellent communication skills
• You are an addict to problem solving - only the hardest problems will satisfy you. You can navigate complex issues around application performance, reliability, scalability, and security.
• Ability to learn complex technologies quickly, work in a fast-paced, team-driven environment.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).