Akamai Engagement Manager II - 

India, Uttarakhand, Dehradun 

406420154

Partner with the best

In this role you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers' performance and security strategies. Becoming an industry expert, you will be delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and lead account team to deliver customer success
• Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks
• Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

Do what you love

To be successful in this role you will:

• Have 4 to 6 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.
• Be a customer advocate passionate about delivering technical solutions
• Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security
• Demonstrate good understanding or prior experience of working with CDNs
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.