Salesforce Senior Solution Engineer Commerce Specialist 

Switzerland, Zurich, Zurich 

405443945

Job Category

Job Details

Your role will be divided into the following activities:

• Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations showcasing our solutions’ value. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts

• Understand and map customer goals to the Salesforce product portfolio, designing innovative solutions that address their challenges

• Present our Commerce technology with deep familiarity of our B2C, D2C, B2B and Order management capabilities, ensuring confidence in our offerings

• Stay abreast of industry trends and market opportunities, using your expertise to drive product innovation

• Lead technical discussions with various partners, from C-level executives to IT teams, articulating the value of our solutions

• Collaborate with multi-functional teams around the globe to tackle technical problems and deliver exceptional customer experiences

• Participate in product training and certifications to stay at the forefront of product, domain and industry knowledge

• 1-many customer sessions - You will share thought leadership and solution knowledge by running live customer sessions such as webinars, masterclasses, and campfires to drive solution awareness and ACV

• 1-many internal education - You will share your expertise internally by running AE and SE enablement sessions and holding office hours

• Assets creation - You will create highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve

Required Qualifications & Skills

• Shown experience as a solution/sales engineer ideally in Commerce or related technology fields; alternatively in Salesforce technology

• Strong passion for commerce solutions and technology

• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences

• Excellent problem-solving skills with a creative and adaptable attitude

• Customer-centric attitude with the ability to empathize and understand customer needs

• Ability to work collaboratively in a fast-paced and dynamic environment

• Willingness to travel when required

• Fluency in English and German

Preferred Qualifications & Skills

• Understanding of the e-commerce vendor landscape, including cloud and headless competitors

• Understanding of system architecture and backend integration scenarios for E-Commerce

• Additional experience with Salesforce B2B / B2C Commerce, OMS, and DTC offerings is a plus

• Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.

• Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.

• Affinity with HTML, CSS, API, and frontend web development

• Familiarity with common web technologies and programming experience including React, Next.js, Vue.js, Node.js, etc.

• Understanding of AI and machine learning concepts

• Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources

• Experience in presenting and hosting webinars or public speaking

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