Honeywell Web Support Specialist 

India 

405014683

You will report directly to our Director of Digital Customer Experience, andyou'll work out of our Mexico City location on a hybrid work schedule.

In this role, you will impact the organization by ensuring the seamlessoperation of our web platforms, resolving customer issues in a timely manner,and contributing to the overall customer experience.

KeyResponsibilities

• Provide technical support and assistance to customers and internal teams regarding web-related issues for eCommerce and other digital tools such as Order Status and Partner Portal with close collaboration with IT team
• Troubleshoot and oversee resolution of website functionality and performance issues
• Collaborate with cross-functional teams to identify and address web-related problems
• Assist customers with webshop registration and login support requests
• Support the onboarding of new sales organizations to eCommerce, working with business teams, IT, PIM, Pricing, SAP
• Master Data, and other teams to ensure alignment and execute successful go-live
• Train customers and internal stakeholders on the use of eCommerce and other digital tools
• Institute and run a process involving CSR, Sales, and business teams to minimize manual orders for customers who are enabled to transact via eCommerce
• Work closely with the IT team to generate requirements and implement website enhancements, including conducting system testing to ensure the successful launch of new functionality
• Maintain and update website content and ensure its accuracy and relevance
• Monitor website performance and implement necessary optimizations
• Assist in the development and implementation of web support processes and procedures
• Deliver exceptional customer service and ensure customer satisfaction
• Provide backup support to manage product and customer Master Data within SAP and the Product Information
• Management (PIM) database
• Verify accuracy of online product content
• Analyze sales data from various digital channels and generate insightful reports
• Carry out miscellaneous tasks as assigned by eBusiness Manager

YOU MUST HAVE

• Language Skills: Advanced English
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in web support or a similar role
• Strong knowledge of web technologies, SAP, Salesforce
• Advanced knowledge of Microsoft Office suite, with heavy emphasis on Excel
• Excellent problem-solving and troubleshooting skills with ownership mindset and ability to work independently

• Exceptional customer service and communication skills

WE VALUE

• Experience with web analytics tools and SEO best practices
• Familiarity with web security principles and practices
• Knowledge of web design principles and user experience (UX) concepts
• Ability to work effectively in a fast-paced and dynamic environment

• JOB ID: HRD234751
• Category: Business Management
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Exempt