Citi Group Branch Operations Manager 

China, Hong Kong 

404418262

Citi

We’re currently looking for a high caliber professional to join our team asOfficer, Branch Operations - Onsite(Internal Job Title: Officer, Branch Operation - C11) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible for providing support for operations activities in the Branch Channel segment
• Contribute to work flow or process change and redesign, and to form a basic understanding of the specific product or process
• May be accountable for regular reporting or process administration as an owner
• Provide indirect oversight to a small team of individual contributors
• Submit work to senior team members for review / approval
• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance.
• Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• With relevant experience
• Ability to work independently and as part of a team.
• Bachelor’s/University degree or equivalent experience

Time Type:

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