Microsoft Business Program Manager 

United Kingdom, England 

402700515

As a Business Programme Manager, you will be a valuable member of the Office of the CVP of the Sales Activation & Transformation Team, part of our Industry Solutions Delivery organisation. Reporting into the Chief of Staff, this is a fast-paced and high visibility role where you will play an essential part in helping us to establish the foundations of this new organisation, and overseeing global projects and initiatives that aligned to our strategic objectives.

About Industry Solutions Delivery

Take a look at our and to see the environment you will be working in.

Your organisational skills and ability to influence colleagues at all levels across the business will position you for success in this role. Some other key skills and experience you will be able to demonstrate are:

• Regular interaction with executive level stakeholders
• Experience managing global programmes and initiatives
• Bachelor's or Master’s degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement OR equivalent experience.

This Business Programme Management role will present you with a variety of challenges and some of your key responsibilities will include:

• Demonstrates thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and develops mitigation plans impacting the broader unit.
• Identifies and scopes opportunities to develop new programs and improve current ones impacting the broader unit.
• Gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record.
• Drives clarity in highly complex program issues and strives for simplification.
• Leads others who work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design highly complex programs from initiation to delivery, independently.
• Leads the defining and tracking of success criteria and performance metrics such as quality, adoption, usage, impact, and effectiveness for the program.
• Shares best practices to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.
• Leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs.
• Role may include communications and/or Customer & Partner engagement program support for the CVP
• Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Leads the collaboration including leveraging other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs impacting the broader unit, and communicates them to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization.
• Provides insight to cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly.
• Provides insight to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback, and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives. Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit.
• Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly.