Innovate high-purity, high-performance chemicals and materials
Changi, Singapore
Responsible for making sure client and customer needs are being met and understood by each department in the company (Account Management). Their duties include creation and managing new opportunities and adding new customers, handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.
Key Responsibilities
Manage a portfolio of accounts to achieve long-term success
Develop positive relationships with clients
Act as the point of contact and handle customers’ individual needs, resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Generate new business using existing and potential customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Supervise account representatives to ensure sales increase
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives