Work with team leader to develop commercial software programs.
Provide basic to intermediate technical production/applications support and assistance for customers.
Works independently to gather information, pose workarounds, carry out necessary research, and provide an in-depth analysis to resolve production/application issues, customer requests and inquiries, escalating to a lead or manager when appropriate.
When the opportunity presents itself and it is appropriate, works with a team or individually, to educate and empower the customer to understand how to perform tasks and investigations on their own.
Provide severity and scope analysis of issues, inquiries and requests, maintaining ownership until resolution.
Works in group or independently on side projects as needed and assigned.
Efficiently organizes and addresses multiple production issues and customer requests from several sources, delegating when and if appropriate.
What it takes:
At least 3 years of experience in coding web-based applications
Sound knowledge of Computer Science areas and fundamentals
UI based technologies such as Angular JS, bootstrap, React etc.
Good understanding of deployment environments, configuration of applications, change management principles.
Proficiency in Core Java and Web services.
Experience in Enterprise web applications, HTML, XML, Web Services
Knowledge of Application Servers, Web Servers
Ability to understand problems in software, debug and fix.