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Sony Service Account Support Specialist Hungary, Budapest 402105841
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Service Account Support Specialistwho willin our extensive range of processes and applications to support our service network
, who own and drive the support, service levels, and product quality activities with our retail partners,
Within the Repair Operations team, you will provide ourprocess & application support on issuesthey have with the Sony Support platform and policies. You will also, and eventually,guide new partners and new process and system implementations- from contract to roll-out. You will work in a process and flow management and implementation perspective, looking after the Sony system platform and ourService Network operations.
Your keyresponsibilities:
General Process & System Support
Will act as the main contact person for key users whosystem issues or who are faced with questionsprocesses in place.
Change Process Support
Shall clearly communicate updated specifications, and new ways of working to ensure the agreed processes are diligently followed up. Will coordinate and perform training sessions to ensure all internal and external partners are properly informedany system changestheir daily operations.
Integration Testing & Support
coordinate & conduct testing and sign-off of new processes & systems to our existing partners; orto newly contracted
Give feedback if any issues areduring testing and ensure adaptations are communicated andthe implementation progress andinform constraints or delays when necessary.
Business Requirements Creation
Collect new business requirements through workshops;and document key user input. Translate,requirements, keeping a great balance between business needs and available resources.
Process Documentation
Will produce documentation and training material for new processes andand update existing documentation, thus ensuring the agreed processes are properly implemented, widelyand followed up.
Research data with the purpose of understanding and making conclusions for decision-making purposes.
You will:
Assess service flows, analyze where they can run more efficiently and implement changeprograms
Support the overall change management within our European service network.
Launchnew programs, change existingprogramsor fade outprograms
On-board newauthorisedservice partners by configuring their profiles, authorizations, andremunerationschemes in our system platform. Next, support updates to these when changes apply.
Assure any change in anauthorisedservicecentre’saccount profile is reflected in an amendment of theircontract
Ensure all process documentationremainsup todate
Support servicecentreswith their technical data interfacing to Sony
You will bring:
Fluency in English and Hungarian languages
Mature MS Office knowledge and excellent Excel skills
Training, Planning, Presentation and Analytics skills
Clear and Effective Communication style
Documentation,policyand process creation experience
Comfortable understanding of contractual documents
Consumer electronics Service process & Product knowledge is aplus
Job satisfaction by working extensively in an applicationenvironment
Feeling comfortable working in a remote team structure is an absolute must. (You will be based in our Budapest officehowever,your direct team membersoperatefrom offices spread over Europe.)
Your new office
Based at the Budapest office, you will enjoy a modern,the Danube. If you like to ride, we have bike storage in the building with a changing room, and we also have a MOL BUBI bike docking station in front of the office building.
We ensurecompetitive salariesand benefits by using established benchmarking. We encourage healthywork-life balancesupported by hybrid and
We like to celebrate our colleagues who make a real difference using ourplatform. We also provide access toservices and platforms for all aspects oftheir suggestions, then act on them. We also provide allowances forvolunteering days
You can build your career around you with our fantastic range oflearning & personal developmentprograms to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive
Bring your uniqueness to
We want you to bring your unique self to work and help shape our culture.
new technologiesand capabilities thatimportant issueson a planetary scale.
create the future together.
the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please
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