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Amazon Equipment Coordinator OTS United States, Massachusetts 401975277
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Job summaryKey job responsibilities
• Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center.
• IT Equipment Coordinators are also responsible for organizing & maintaining spares inventory, RMA and repair process for all devices under warranty.
• The IT Equipment Coordinator is a member of the larger IT team within the FC supporting the Techs & Engineers in daily projects, tasks and activities to support FC Operations as directed. This position reports directly to the IT manager for the fulfillment center.
A day in the life
updating and resolving tickets
conducting regular equipment audits
assist in procurement, receiving & maintaining critical spares & proper inventory levels
triage and repair defective equipment, processing RMAs
assisting Operations with equipment readiness for start of shift
• Understanding of basic computer/network concepts and terms
• Experience with inventory management and asset tracking
• Experienced background with computers troubleshooting and repair
• Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
• High school diploma or equivalent
• Willingness to work flexible shifts and schedule including weekends, nights, holidays, and rotating shifts from days to nights
• Stand/walk for 10-12 hours at a time
• Must be able to bend and lift equipment throughout the shift
• Authorization to work in the U.S. without sponsorship
PREFERRED QUALIFICATIONS
• Experience in maintaining inventory levels including storage and procurement
• Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience troubleshooting and maintaining laser printers and zebra printers
• Excellent customer service abilities
• Excellent written and verbal communication skills
• Highly self-motivated and customer-centric
• Ability to manage multiple customer requests simultaneously
• Ability to prioritize work based on department and production objectives
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