Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in reading or debugging code with one or more of the following: Java, C, C++, Python or JavaScript.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
Ability to communicate in English, Chinese and Mandarin fluently, to interact with different regional customers and stakeholders.
Preferred qualifications:
Experience in technical consulting on database design and architecture supporting enterprise customers with Service-level Objective (SLO) and Service-level Agreement (SLA) requirements.
Experience working in a dynamic organization with extensive cross-collaboration across functions.
Experience working with distributed applications or micro-services in a cloud-based environment (e.g., Docker, Kubernetes).
Experience with cloud based storage, developer tools, core data structures, and related concepts.
Experience as a system/network administrator working with Linux/Unix or operating systems, from Kernel to Shell, file systems, and client-server protocols.
Excellent troubleshooting, attention to detail and communication skills.