Boston Scientific Customer Care Manager - Bogota 

Colombia 

398613572

Your responsibilities will include:

• Developing and implementing customer service policies and procedures
• Managing and leading a team of customer service staff
• Handling complex customer complaints or inquiries
• Training staff to deliver a high standard of customer service
• Monitoring staff’s performance and motivating them to reach targets
• Tracking customer interactions and recording details of inquiries, comments, complaints, and actions taken
• Conducting regular surveys and analyzing feedback to improve services
• Ensuring effective communication with customers and maintaining a positive brand image
• Collaborating with other departments to ensure the company meets or exceeds customer expectations
• Setting customer satisfaction goals and working towards meeting them
• Work with managers in other departments to address customer complaints or concerns as needed.

Required Qualifications:

• Bachelor´s Degree (Administration or Engineering)
• 5 o more years of proven work experience as a Customer Service Manager or similar role
• Fluent in English
• Excellent communication and technical abilities, as well as people skills.
• Should be able to lead others in the workplace with empathy for their needs while maintaining a positive attitude that is willing to serve customers at all times.
• Knowledge of performance evaluation and customer service metrics
• Outstanding written and verbal communication skills
• Ability to lead and motivate a high-performance service team
• Strong decision-making and problem-solving skills