Dell Senior Escalation Engineer - Email Security & Infrastructure 

India, Karnataka, Bengaluru 

398450503

As a Senior Principal Software Engineer, you will deliver products and improvements for a changing world. Working at the cutting edge, you will craft and develop software for platforms, peripherals, applications and diagnostics — all with the most sophisticated technologies, tools, software engineering methodologies and partnerships.

You will:

• Serve as a global escalation point, collaborating with various teams to resolve issues.
• Examine technical email messaging and security incidents, conduct root cause analysis, and suggest long-term solutions.
• Collaborate with the email messaging operations team on user issues.
• Guide stakeholders and the internal messaging team in adopting best practices and enhancing services to meet business needs

Essential Requirements

• Graduate/ Masters with 12-15 years of relevant experience, including more than 5 years in email services within large enterprise companies.
• Exceptional ability to conduct escalation investigations, analyze and distill relevant findings, and determine root causes.
• Extensive knowledge of email security techniques and technologies, such as DMARC, DKIM, SPF, STARTTLS, Anti-Spam, Anti-Phishing, Email Attachment Defense, URL Defense, Microsoft Exchange Online, Cisco Secure Email, and Microsoft Defender for Office 365.
• Strong proficiency in Microsoft Exchange Online administration and Microsoft Outlook troubleshooting,Advanced powershell scripting and Automation
• Experience with Threat Protection and Proofpoint Protection (or Proofpoint-On-Demand) services.Advanced understanding of SMTP, RFC822, and related email protocols and standards
• Hands-on experience with Data Security, including Microsoft Purview solutions:Data Loss Prevention (DLP), eDiscovery, Azure Rights Management Services (ARMS
• Experience with Cloud Security solutions and best practices

Desirable Requirements

• Industry certifications (CISSP, MS Cybersecurity Architecture Expert, MS365 Admin Expert, Azure Security Engineer, etc.)
• Familiarity with enterprise faxing services, such as Genifax or similar platforms
• Working knowledge of AI-driven business solutions, including: Microsoft Copilot, Generative AI platforms, AI agents designed for enterprise workflows and automation