JPMorgan Technology Support II Payments Production Management 

Japan, Tokyo 

398117050

As a Technology Support II team member in Payments Production Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Utilize business level Japanese skills as this role will need to engage with local stakeholders and vendors in Japan

Required qualifications, capabilities, and skills

• 2+ years of experience
• Expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Native level written and verbal communication in Japanese as the successful candidate will be managing external / internal stakeholders in the Japan market.

Preferred qualifications, capabilities, and skills

• Financial industry environment support experience