Juniper 64612R-QA Engineer 

India, Karnataka, Bengaluru 

397806477

Job Description

As a Mobile QA Engineer, you will deliver technical support and solutions for mobile-based technologies and applications through thorough troubleshooting and diagnostics to ensure customer satisfaction, while adhering to timely resolution standards.

Job Responsibilities

• Responding to customer tickets/escalations:

- Prioritize and categorize tickets based on urgency and impact.

• Initial investigation/resolution of customer issues:

- Perform preliminary analysis to identify the root cause of reported issues.

- Utilize debugging tools and techniques to gather relevant information.

- Implement quick fixes or workarounds to resolve issues when possible.

• Make and update Jira tickets regarding customer issues with detail:

- Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.

- Regularly update Jira tickets with progress, findings, and resolution steps.

• Follow up with QA/Dev teams regarding customer Jira tickets:

- Track the progress of Jira tickets and ensure they are addressed within SLA timelines.

Job Requirements

• Strong troubleshooting skill set.

- Ability to diagnose and resolve complex technical issues efficiently.

- Experience with debugging tools and techniques.

- Strong analytical skills to identify root causes of problems.

• Has a mature attitude and is passionate towards learning and helping customers resolve their issues.

- Eager to continuously learn and stay updated with the latest technologies.

- Proactively seeks out solutions and improvements.

• Comfortable working with multiple teams in a fast-paced environment.

- Ability to manage time effectively and prioritize tasks.

• Good knowledge in mobile-based technologies.

- Understanding of how these technologies work and their applications.

- Experience with configuring and troubleshooting mobile-based systems.

- Familiarity with industry standards and best practices.

• Python scripting.

- Proficient in writing and maintaining Python scripts.

- Ability to automate tasks and processes using Python.

- Experience with libraries and frameworks relevant to the job.

• Educational Background:

- Bachelor’s or master’s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.

Automated Testing Experience:

Extensive experience with automated testing frameworks specifically for mobile, such as:

- Appium for cross-platform mobile testing.

- XCUITest for iOS-specific UI tests.

Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android.

Tools and Technologies:

- Familiarity with mobile testing cloud services using Firebase Test Lab.

Scripting and Programming:

- Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities.

- Knowledge of writing maintainable, reusable, and scalable test scripts.

Performance and Load Testing:

- Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage.

Integration and Deployment:

- Experience with CI/CD pipelines for automated testing, ensuring tests run on every build.

- Setting up jobs in CI tools to execute mobile tests.

- Managing test results and reporting within the CI system.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.