IBM SRE/ DevOsp Engineer 

Costa Rica 

397468282

As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.Recommend and implement new or improvements to existing technical support tools, procedures and processes.Demonstrate proficiency in the products supported by maintaining applicable technical certifications.