JPMorgan Commercial & Investment Bank – Securities Services Business Manager 

United Kingdom, England, London 

397426817

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts and 5+ years of applied experience.
• Demonstrate deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the capability to implement these within an application or platform.
• Exhibit fluency in at least one programming language, such as Python, Java Spring Boot, or .Net.
• Have deep knowledge of software applications and technical processes, with emerging expertise in one or more technical disciplines.
• Show proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Be proficient in continuous integration and continuous delivery tools, such as Jenkins, GitLab, and Terraform.
• Have experience with container and container orchestration technologies, including ECS, Kubernetes, and Docker.
• Possess experience in troubleshooting common networking technologies and issues.
• Demonstrate the ability to identify and solve problems related to complex data structures and algorithms.
• Exhibit a drive to self-educate and evaluate new technology.
• Have the ability to teach new programming languages to team members and collaborate across different levels and stakeholder groups.

• Experience in banking or financial domain