Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Serves as a liaison between our Sales, Implementation, and Service Partners
- Develops and maintains procedures and materials for clients, billing, compliance, complaints, sales enablement, implementation, service and vendor management.
- Manages Incident ensuring clients, coverage teams, and internal stakeholders are aware of platform issues and resolutions
- Supports release communications and collateral updates
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Client facing engagement
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Experience in the payments space