JPMorgan Senior Product Delivery Associate-F & Model Office 

United States, Ohio, Columbus 

396634670

As a Senior Product Delivery Associate-F&AS Model Office within the Fulfillment and Archive Services (FAS) team, you will be the primary point of contact with clients, understanding their requests for FAS product services, and developing a high-level description and estimate of the request using Agile and FAS standards. You will have the opportunity to engage other resources to research and clarify requests, participate in capacity planning, and ensure quarterly commitments are communicated to clients. This role provides an excellent opportunity to develop a deep understanding of the business and contribute to its growth and success.

Job Responsibilities

• Manage requests for FAS services from engagement, through high level definition, estimation, to ready for Agile team engagement.
• Address client and product concerns, escalations, and blockers to ensure requests meet quality standards and proper prioritization.
• Develop deep relationship with Area Product Owners to understand their services and current backlog and capacity of their Agile teams.
• Engage with architects and product experts to address client requests.
• Communicate and document status of client requests utilizing JIRA and standard reporting.

Required Qualifications, capabilities and skills

• 2+ years’ experience or equivalent expertise with Products & Agile Methodology
• Demonstrated ability to transform and align business requests to product requirements and services.
• Strong client service skills including follow-up, running meetings and engaging resources as needed to be successful.
• Collaborative and Service Oriented; Shows initiative through problem identification, ownership and resolution.