Roles and Responsibilities
• Lead, motivate and build strong trust-based relationship.
• Meeting Revenue, Op. Income and Cash targets on monthly, quarterly, and yearly basis for Terminal Product Line.
• Driving efficiency and discipline in operations team and meet the productivity targets for Terminal Business Product Line.
• Identifying gaps in the current coverage and expand existing resources as well as appoint new resources to meet the strategic operational plans for the Terminal Product Line
• Drive the customer satisfaction.
• Assemble a high-performance regional team, coach, and develop talents for larger roles in PMC and for Honeywell.
• Customer Focused: Drives customer acquisition, development, experience, and retention. Customer satisfaction is key performance area for this position.
• Address new business opportunities with appropriate business and talent strategy and organizational structures.
Minimum years of experience, minimum education, minimum skills
• Total 14 to 18 years’ experience in Customer support functions, Service, and key account management in Oil & Gas Industry.
• Team leading experience.
• Demonstrate good people management skills and lead a high performing culture.
• Should have minimum Engineering graduation in Electronics /Instrumentation
• Thinks and acts strategically, experience in implementing strategic business plans.
• Strong communicator with ability to influence and drive actions, collaborative management style.
• Honesty and integrity in all dealings is a must.
WE VALUE
Previous industry experience
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effective manage a team
Previous customer service experience
Additional Information - JOB ID: req429709
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Exempt
