Amazon Support Engineer Services 

United States, Colorado, Denver 

395733663

Key job responsibilities
* Provide comprehensive technical support to Amazon Corporate employees.* Travel between buildings in local area as required.* Occasional travel to other US cities as required.* Look for innovative process improvements and participate on teams to implement change.* Acquire and maintain current knowledge of relevant IT policies in order to provide technically
accurate solutions to users.* Provide escalation support for customers requiring complex advanced troubleshooting, beyond
the scope of front-line support.* Provide in person support to internal customers for a variety of IT related software and hardware
issues.* Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.* Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.* Manages ticket quality by executing ticket auditing across North America.* Assists with technical projects across In-Person Support, assuring deadlines are met and projects
are completed on time.*Assist with activities to triage and troubleshoot any system or network outage as needed.*Follow, update and create standard operating procedures (SOP) to improve the teams'
knowledge management.*Interview candidates applying for new roles in OPC.*Identify and provide training for front-line support to assist in career development

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 1+ years of working with windows server technologies experience
- High school or equivalent diploma

- 4+ years of computer networking experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience supporting video conference and teleconference equipment