Welcome and check-in guests and employees, serving as the first point of contact in the lobby.
Project an air of confidence and ownership within their space – making sure guests and employees know right away that they are a helpful resource.
Answer questions, provide way finding support, and ensure a fantastic first and last impression of each guest and employee’s visit in the lobby and throughout 270 Park’s Amenity Services managed spaces.
Own the guest journey from arrival to hand off with their host or arrival at final destination.
Utilize verbal, radio, and digital communications to work with cross-functional building partners to create a safe, clean, and hospitable experience.
Be knowledgeable about the building’s layout, features, amenities, events, activations, and able to answer FAQs.
Stay informed on all issues related to the building’s operations that could impact the guest and employee experience
Required qualifications, skills and capabilities
2+ years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
Ability to stand for long periods, maintaining a welcoming presence at the front desk.
Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment
Bachelor’s degree required
Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint