Bank Of America Infrastructure Engineer II - Web Content Filtering 

United States, Texas, Plano 

395096756

Job Description:

Job Description:
This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

The Web Content Filtering Engineer will be responsible for providing network service request engineering support for Web Content Filtering/Proxy and Threat/Malware infrastructure for Bank of America. Responsibilities will include request fulfillment and change execution as part of a larger team that is responsible for the health and welfare of the Bank’s Web Content Filtering/Proxy and Threat/Malware infrastructure.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Create, peer review, and implement proxy/malware designs based on service requests
• Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary
• Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Bank’s Change Management procedures
• Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling and executing the required changes
• Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment
• Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
• Communicate the status and progress to the customer on a daily basis via the Bank’s systems of record and respond to requests and incidents in adherence to standard SLAs

Required Qualifications:

• 3-5 years of experience directly managing Web Content Filtering/Proxy infrastructure in forward and reverse proxy configurations.
• At least 5 years of experience directly managing Network Security infrastructure and technologies such as firewalls, content inspection, malware inspection or similar
• Advanced experience managing, configuring and troubleshooting Splunk Radware, Alteon and FireEye content inspection technologies
• Excellent customer facing communication skills in English, customer support and knowledge of ITIL best practices
• Knowledge of authentication protocols such as Kerberos, LDAP, IWA, IWA-direct, SSO, Active Directory.

Desired Qualifications:

• 6-8 years of continuous expertise in Network Operations, Information Security, Cyber Security or similar Network Security fields providing Request, Incident, Change and Problem Management support
• Experience with Bluecoat Management Center as secondary skill, Bluecoat ProxySG, BCAAA is a plus
• Experience with McAfee Web Gateway as primary skillset , McAfee DLP is a plus
• Experience with PAC files
• Experience with F5 SSLO is a plus
• Experience with Netskope is a plus
• Strong analytical, troubleshooting and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs
• ITIL certification preferred
• At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CCSP, CEH, is desirable.

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development