You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
Work closely with HR business teams to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Working closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with process owners to resolve support issues within ServiceNow (hypercare)
Develop systems integrations and process automation
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Load, manipulate and maintain data between ServiceNow and other systems, such as SAP SuccessFactors
Build and migrate HR related forms from SharePoint to ServiceNow
Assist with implementation of conversational interfaces (chat bots)
Create ServiceNow reports and dashboards
Required
2+ years ServiceNow experience in an enterprise environment
Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
Must be technically savvy and able to design and build applications that meet business goals and objectives
Proven experience implementing and customizing a web architected, n-tiered enterprise application
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
Experience with JavaScript, XML, HTML
Integration (interfacing) of enterprise software systems
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production following UAT.
Experience in language sets to support development within 11 supported languages.
Preferred
ServiceNow System Administrator / Developer Certification preferred