JPMorgan Client Operations Analyst 

United States, Ohio 

393725972

As a Platform Services Analyst within the Managed Platform Services Team, you will support the cross line of business eco-system for Managed Accounts. This is a highly visible role that requires quick thinking, attention to detail, and thoughtful risk mitigation at all times. This is a fast-paced environment. You will also be responsible for maintaining a continuous improvement mindset by participating in the manual process inventory reduction goals of the team.

Job Responsibilities:

• Support the user community in all aspects of the platform ranging from trading to day-to-day issues/support
• Manage data such as: reconciliation, data quality issues, golden source data
• Work directly with Product Owners to prioritize resolution of system defects
• Support daily inquiries, integrate content to assist management maintain KPI’s
• Gather, analyze, synthesize, and interpret large data and information, drawing conclusions and making recommendations for process enhancements
• Serve as a 1st point of contact for the user community
• Assist management to identify key business risks on the platform and drive resolution of mitigating controls
• Help support audit, regulatory and compliance deliverables
• Support ongoing procedure and process analysis to account for changes to the flow

Required qualifications, capabilities, and skills:

• At least 1+ years of experience in the wealth management/asset management industry or in a supporting role
• Investment management expertise/experience or security lifecycle is required
• Knowledge of multi-asset markets, products and processes required

Preferred qualifications, capabilities, and skills:

• Excellent analytical and logical thinking to understand and analyze complex business processes
• Ability to manage multiple deadlines / deliverables
• Demonstrated ability in dealing with different stakeholder groups and driving resolution
• Excellent written and verbal communication skills; ability to articulate complex solutions. Strong organizational and prioritization skills, meticulous and strong people skills