IBM Technical Product Manager 

United States, Texas, Austin 

393373194

Infrastructure Observability: Infrastructure Observability grants visibility into the health and state of backend components powering applications. It enables users to gauge the availability and performance of critical services and underlying layers. Given the shift towards cloud architectures, infrastructure observability now caters to dynamic, ephemeral stacks replacing traditional static layers.

In this role you will be responsible for the following:

• Adapting OpenTelemetry Vision: Continuously refine and adapt the OpenTelemetry vision in response to market dynamics and evolving customer needs. Stay abreast of industry trends and technological advancements to drive innovation.
• Go-to-Market Strategy: Develop comprehensive go-to-market materials focusing on our unique value proposition and differentiation in the market. Collaborate with marketing and sales teams to effectively communicate product features and benefits to customers.
• Product Delivery Leadership: You will lead a cross-functional product delivery team comprising designers and engineers. Drive the execution of product initiatives, from ideation to delivery, ensuring alignment with strategic objectives and customer requirements.
• Stakeholder Engagement: Engage with internal stakeholders, including sales, marketing, engineering, and customer support, to gather feedback and insights. You will use this feedback to inform product decisions and prioritize feature development.
• Customer Advocacy: Serve as a champion for our customers, understanding their pain points and requirements. You will advocate for customer-centric solutions and drive initiatives to enhance customer satisfaction and retention.

Required Technical and Professional Expertise

• Proven experience in product management, with a focus on Open Telemetry and Infrastructure Observability.
• Deep understanding of observability principles, telemetry data collection, and analysis.
• Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable product requirements.
• Excellent communication and leadership abilities, with a track record of effectively leading cross-functional teams.

Preferred Technical and Professional Expertise

• Product Strategy and Roadmapping: Proven experience in developing product strategies and roadmaps for observability solutions, taking into account market trends, competitive landscape, and customer feedback. Ability to prioritize features and initiatives based on strategic objectives and resource constraints, while maintaining a customer-centric approach.
• Industry Knowledge: Deep understanding of the observability landscape, including emerging trends, evolving customer needs, and competitive dynamics. Experience working with customers in industries such as e-commerce, finance, telecommunications, or healthcare, where observability is mission-critical, would be beneficial.
• Leadership and Influence: Strong leadership skills with the ability to inspire and motivate teams towards a shared vision. Proven ability to influence key stakeholders, including executives, customers, and partners, through effective communication, strategic thinking, and persuasive storytelling.