SAP Senior Content Design Strategist 

United States, Illinois, Chicago 

393271248

What you'll do:

As a Senior Content Design Strategist at SAP, you'll specialize in creating omnichannel content strategy across channels that include UI text, in-app help, an AI-assistant, notifications, and documentation. You'll support a team working to create onboarding and continued learning experiences using the WalkMe platform. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive, user-centric experiences that set a high standard for user engagement and satisfaction. Your role will initially focus on crafting and refining the content strategy for adoption experiences, ensuring consistency and clarity across products.

What you bring:

You’re an experienced content designer and strategist with the ability to translate complex concepts into intuitive written content that enhances user comprehension and engagement. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience.

You have many of the following characteristics:

1. You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service

1. You are experienced in using tools and software like Figma, Ditto, WalkMe, and Pendo to scale the implementation of content strategy for product design

1. You understand brand identity and can rapidly translate voice and tone guidelines into product content that contributes to a consistently positive customer experience

1. You believe in using research to back content design choices and can help envision how the research team can support the development of content strategy

1. You are skilled in building cross-functional alignment on content strategy by facilitating workshops with stakeholders, providing resources and training, and documenting decisions

1. You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level

1. 7+ years of experience in content design, UX writing, technical writing, or content strategy

1. Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design

Expectations and tasks:

• Create omnichannel content strategy across existing product content channels that provide clear guidelines for UX consistent content creation

• Collaborate closely with UX designers, product managers, and developers to understand how content fits into SAP product experiences

• Participate in content reviews and provide constructive feedback

• Apply and advocate for content design best practices that ensure consistency and scalability

• Present content strategy concepts and ideas clearly and persuasively to team leads and stakeholders

We win with inclusion

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