Citi Group Securities Services Account Manager Vice President 

United Kingdom, England, London 

39280793

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

• Positively contribute to the Account Management strategy execution at a country and regional level.
• Implement and monitor required policies and controls within the team.
• Create collaborative relationships with the client(s) and act as trusted advisor on service related matters and proactively manage clients through the provision of excellent customer service and understanding their strategic goals and needs.
• Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi’s operational Subject Matter Experts. Arrange subject matter discussions/reviews as required.
• Set the standards and instill a culture of exceptional client service across the operational teams servicing assigned clients.
• Establish appropriate local governance and feedback processes to ensure full transparency around client needs and issues.
• Be a client advocate within the business and be the accountable owner of complex cross function service issues.
• Lead client service reviews and Due Diligence Visits, attend Board Meetings with respect to operational performance.
• Own client service review meetings ensuring quality metrics and data are presented. Share service review results internally and ensure any resulting action items are managed to conclusion.
• Solicit feedback from the client on a regular basis re client sentiment and drivers behind any amber/red ratings. Identify clear path, owner and target date for return to green.
• Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients.
• Ensure clients receive notices and updates on all planned changes, including Citi driven, client driven and regulatory driven change. Ensure clients are fully operational and satisfied post go-live.
• Support Sales/Client Executives in pre-RFP information requests and client due diligence sessions.

What we’ll need from you:

• Good knowledge of the Securities Services industry.
• Proven track record of client management.
• Experience of managing by influence and demonstrated ability to manage complex issue resolution.
• Self-starter, good problem solver, results oriented.
• A strong understanding of the regulatory, risk and control environment impacting our business.
• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee assistance program.
• Pension plan.
• Paid parental leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Time Type:

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