SAP SAP BTP Customer Success Manager - Senior Advisor 

Mexico, Mexico City 

392242971

Responsibilities

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT-Architecture and business value.
• You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• BTP-CSM Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

Role Requirements

You will excel in this role if you:

• Have 5-6 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project, Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP, Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprise architecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft
• Azure, Amazon Web Services, Google Cloud, etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members into the role.
• You are fluent in English and Italian.

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

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