Bank Of America Information Management Team Lead – Process Control Reporting Services 

United States, Florida, Jacksonville 

392161560

This job is responsible for providing subject matter expertise across an information management operations function, and supporting the manager in all aspects of day-to-day management of the team's operations. Key responsibilities include employee training and coaching, addressing employee inquiries, escalations, approvals, and team supervision to ensure processes are executed correctly. Job expectations include escalating issues to the team manager when necessary, while maintaining a deep knowledge of all key functions supported.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met
• Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
• Conducts quality assurance reviews and provides routine supervisory manager approvals
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Identifies and recommends opportunities for process improvement and risk mitigation to senior management

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Analytical Thinking
• Critical Thinking
• Written Communications
• Active Listening
• Collaboration
• Problem Solving
• Stakeholder Management

Line of Business Job Description:

This role typically requires 3+ years of experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products.

Required Skills:

• 3+ years of relevant business experience
• Ability to execute and deliver results with minimal supervision
• Proven analytical mindset and quantitative capabilities, with some experience working with large data sets
• Flexibility with ability to handle a variety of tasks and projects independently
• Strong communication skills - written and verbal across multiple levels of an organization; able to influence/challenge and negotiate to keep all parties engaged in the process; establish partnerships; leading larger group meetings via conference calls
• Strong relationship management skills to foster a collaborative working environment

• Highly organized with a self-starter attitude and ability to execute in a fast-paced environment with competing priorities
• Exceptional attention to detail and the ability to hold others accountable without direct supervisionProven ability to provide comprehensive solutions to complex needs and/or problem
• Experience with process improvement and proven ability to analyze a process and make recommendations for change
• Demonstrate critical thinking and intellectual curiosity to drive change

Desired Skills:

• Proficient with SharePoint, PowerPoint and Process Owner Portal (POP)

• Consistently works well with business partners to understand asks and drive conversations and results on initiatives/deliverables.
• Regularly displays a willingness to assist and helps in the completion of business deliverables.
• Continually displays patience and support in adapting to business and staffing changes.
• Understands big picture, quickly adapts, and implements changes.
• Effectively communicates across all band levels (inclusive of executives and senior leaders) to ensure compliance with regulations and enterprise standards.

1st shift (United States of America)