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Apple Incident Management Engineer - Employee Experience Productivity 
United States, Texas, Austin 
391606218

04.04.2024
Key Qualifications
  • Have technical background, are proficient in SQL, Splunk, or equivalent query languages and the ability to use data to drive business decisions based on analytical research
  • Experience in using Incident Management tools e.g. ServiceNow, Pager Duty etc.
  • Experience using infrastructure and application monitoring telemetry based tools such as Prometheus, Sentry, Grafana and others
  • Experience in payments or e-commerce space in particular for incident response
  • Experience working with both cloud and third-party solution providers
  • Experience with managing user-facing communications strategy during sensitive situations such as outages
Education & Experience
Bachelor's degree in Computer Science, Engineering, or a related field.