Have technical background, are proficient in SQL, Splunk, or equivalent query languages and the ability to use data to drive business decisions based on analytical research
Experience in using Incident Management tools e.g. ServiceNow, Pager Duty etc.
Experience using infrastructure and application monitoring telemetry based tools such as Prometheus, Sentry, Grafana and others
Experience in payments or e-commerce space in particular for incident response
Experience working with both cloud and third-party solution providers
Experience with managing user-facing communications strategy during sensitive situations such as outages
Education & Experience
Bachelor's degree in Computer Science, Engineering, or a related field.