Boston Scientific Field Clinical Specialist Jr - 

Chile, Santiago Metropolitan Region, Santiago 

390644556

Purpose statement

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

* University studies related to nursing, midwifery and medical technology are required. Other careers are accepted as long as the candidate meets the profile of the position.
* More than 2 years of experience in the operating room.
* Excellent written and verbal communication skills.
* Analytical, planning and organizational skills.
* High degree of initiative and creativity with the ability to meet deadlines and work with minimal supervision.
* Position in Chilean territory.
* Interest in market analysis and local sales.
* Responsible for developing strong relationships with stakeholders, including healthcare and administrative professionals.
* Develops and executes an action plan for each client.
* English (intermediate level) spoken and written. *Not exclusive.
* This position requires 10% to 20% travel.

Key Responsibilities

• Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.

• Work is driven by Customer demand and pre-planned support requirements.

• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.

• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.

• Supports team to achieve projected sales goals and increase sales revenues.

• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers to facilitate future sales.

• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.

• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.

• Provides education support on product usage and customer training.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines

Functional Knowledge

• Requires basic conceptual and technical knowledge of theories, practices and procedures within own job function

• Applies general business knowledge obtained through education or past experience with guidance from others

• No supervisory responsibility; accountable for own contributions and meeting objectives with guidance more senior level roles/manager

Problem Solving

• Solves problems in repeatable situations; uses defined professional concepts and company policies and procedures; analyzes information and standard practices to make judgments

• Receives instruction, guidance and direction from more senior level roles/manager

• Contributions are usually limited to task-related activities; works within standardized procedures and practices to achieve objectives and meet deadlines

Interactions (and Communications)

• Exchanges straightforward information, asks questions and checks for understanding

• Compiles and organizes data/ information to support discussions and inform decision making