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JPMorgan Product Manager Digital Channels - Managing & Servicing United States, Delaware, Wilmington 390553483
07.09.2024
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Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Translate high-level servicing opportunities into an actionable backlog that improves Customer satisfaction and reduces operating expenses; own, maintain, and prioritize backlog
- Partner across design, data, and tech to deliver large-scale initiatives
- Support lines of business in their servicing needs that require the app and website
- Partner with the Operations team to deliver systemic solutions for a consistent servicing experience across digital, call center, and branch
- Deliver experiments that demonstrate quantifiable impact to operating expenses
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Strong verbal and written communication skills; ability to balance communication of business outcomes and technical requirements
- Experience partnering with data & analytics to design and deliver quantifiable experiments
- Experience partnering with Design on discovery and customer research
- Experience partnering with Technology on backlog prioritization and refinement
- Ability to operate independently and prioritize a large body of work
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred qualifications, capabilities, and skills
- Prior experience working with Adobe Analytics and Split.io
- Prior experience with servicing product development, in online or offline channels
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