Nova Field Service Engineer 

United States, Arizona, Phoenix 

390236943

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022 & 2023 (Rated by our employees) Top 30 in our industry category
• Doubled in revenue from 2020 to 2022
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers.

• Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field
• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
• Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
• Assist in new equipment installations, “add-ons,” and upgrades
• Provide feedback to the US headquarters based on experience gained with customers
• Employ FSRs for all service activities
• Produce a weekly report on assigned customers/systems covering: System’s status, pare to chart, forwarding of all FSRs, customer’s relevant information, sales support issues, and inventory consumption and levels (monthly)
• Provide customer training and retraining. Ensure an adequate level of know how among customers’ ‘users’.
• Manage Nova’s parts inventory at the locations assigned to this position.
• Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy.
• Repair parts and components according to general service policy.
• Verify that spare systems are stored properly by customers and are available without delay when needed.
• Provide sales support and sales related information.
• Collaborate with sales and customer on-site evaluations.

What will make you succeed in the role?

• Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements