JPMorgan Quality Associate - Transaction Servicing Manila 

Philippines 

390183765

Job Summary:

As a Quality Control Associate for Transaction Servicing Manila, you will be responsible for the management of Quality Control systems/processes, Control Testing, Audit engagements and other Control related responsibilities for WLS FLOW Transaction Servicing. This associate would provide the required support to improve customer relations, ensure accuracy of data, and systems, and timely delivery of evidence and responses to inquiries.

Job Responsibilities:

1. Business Results

• Manage Internal CES/CCE/CCOR testing engagement requests for population, evidence, inquiries/follow - ups
• Manage external Audit engagements requests for population, evidence, inquires/follow – ups
• Ensure evidence/deliverables are reviewed, satisfactory and finalized ahead of deadlines
• Completion of all internal/external testing and/or audit engagements withing expected timelines
• Partner with Controls/Compliance to escalate or resolve potential issues, provide feedback regarding Control updates to ensure accuracy of control descriptions
• Manage all ACES updates, including questionnaire updates, submission of Change Control requests, UAT testing, Aurora/ACES reconciliation, and ACES communications to Operations
• Manage ACESX enhancements for WLS FLOW Transaction Servicing Quality Control team, including systemic changes impacting Servicing, process changes, communications to Operations
• Manage the Testing/Audit SharePoint and Tableau site, including adding new audit/testing engagements and updating existing and reporting status/results in Tableau
• Manage/provide oversite of population control for Quality Control, ensuring reconciliations are performed as scheduled, issues noted and resolved, and documentation retained appropriately
• Partner with Quality/Ops Manager’s to drive improvement in overall quality results
• Partner with Quality/Ops to ensure Quality Control procedures/job aids are kept current
• Effectively solves problems and shares recommendations for improvement; participates in the solutions or follows up where applicable, apply critical thinking skills
• Introduce new ideas and best practices to improve the process based upon level of success as reflected in overall Scorecard results and knowledge gained from handling requests
• Appropriately identifies &/or escalates potential pain points, issues, or breaks in process

1. Customer/Client Stakeholder

• Provides support and guidance to Controls/internal partners anticipating future needs. Makes warm handoffs to Controls/internal partners where necessary
• Responds to inquiries with a sense of urgency & communicates timelines for completion
• Owns any issues that arise and deliver solutions to client needs, collaborating with other internal partners as needed to resolve
• Follows through on commitments
• Provides complete & accurate information
• Acts as an ambassador for WLS, providing direction & connection to other partners where needed
• Understands our LOB products & services
• Stays up to date on procedural changes via the CB Procedure Library - WLS FLOW Procedure Section
• Fully utilizes business systems & tools to support clients and internal partners
• Completes all required training by required due dates
• Understands all regulatory requirements and maintains compliance

1. Teamwork and Leadership
2. Build Relationships

• Build and leverage internal relationships successfully to perform job responsibilities.
• Effectively collaborate and communicate with Bankers, UWs, WLS counterparts, legal, Controls and team members
• Behave in an inclusive, respectful manner and encourage the same for all team members and partners.
• Communicate in a clear and timely manner.
• Recognize exceptional behavior/services in business partners, teammates, etc. and submit nominations in any recognition platform
• Maintain focus on integrity, positive attitude, personal dedication, and strong work ethic

1. Seeks to continually Grow and Develop

• Sets high standards for self and others

• Owns personal development & seeks out additional ways to add value to the company through enhancing their own skill set. Take ownership of your own development by seeking out opportunities to expand knowledge and skillset (i.e., Learning@JPMC, Employee Action Teams, Job Shadowing, &mPowerNow, etc.)

• Has a development plan in place and actively working toward those development goals

• Is open and receptive to constructive feedback, coaching and advice on ways in which they can continue their development

• Is open to changes and adapts to policy and process changes

1. Contributes to Department’s Success

• Communicate, coordinate, and positively collaborate with team members to support business objectives
• Proactively identify opportunities and provide feedback on changes that will improve overall team performance
• Participate in working groups as necessary to ensure accuracy in processes
• Give honest and constructive feedback
• Provide support to co-workers across teams
• Create positive relationships with peers and contribute to team meetings in a positive, constructive, and supportive manner