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Job Description
The expected outcome will include driving excellence in user experience.
The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our company's employees globally.
What you should do
Engineer & support corporate desktop Windows configurations
Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences
Design Windows deployment strategies
Manage, test, and deploy Group Policies
Respond to all incoming requests for new or changes to Group Policy
Manage priorities, timelines, and communicate with all necessary parties through deployment process
Document the environment in a customer facing format
Create and maintain all SDLC documentation
3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)
Working with the latest technologies
Research and master new technologies quickly
Provide technical guidance and implementation
Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams
Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
Collaborate across IT and business areas to develop and implement new processes that help maintain the company’s computing environment
Overall Professional Competencies
Ability to take initiative and work with minimum direction in a highly demanding environment
Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies
Proven analytical and problem-solving abilities
Exceptional customer service orientation
Strong understanding of desktop security software, specifically Microsoft Defender
Extensive technical troubleshooting capabilities
Working knowledge and understanding of the ServiceNow platform
Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization
Ability to present technical ideas in business-friendly and user-friendly language
Real world project management or project coordination experience is a plus
Possess a solid understanding of the tenets of computer management (Software Distribution, Active Directory, Configuration Manager, Intune etc.)
Qualifications, Skills & Experience
4+ years practical experience deploying and supporting Windows Desktops
4+ years practical experience with the following Microsoft technologies: Windows 10/11, Active Directory, Intune, Microsoft Entra, Group Policy, Configuration Manager Current Branch, Windows Autopilot
HS Diploma or equivalent with relevant experience in Computer Science, Computer Engineering, or equivalent experience
Fluency in reading/writing/speaking English
Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
Conceptual knowledge of Office 365 suite and other Microsoft cloud services
Strong technical knowledge and in-depth understanding of the following
Microsoft Intune
Azure Active Directory (AAD/Entra)
Windows Autopilot
Microsoft Windows client operating systems
Active Directory Domain Services (AD/DS)
Group Policy
Dynamic Groups
Privileged Identity Management
Configuration Service Providers (CSP)
Configuration Profiles
Hybrid Azure AD Join
Intune Apps (Win32 packaging)
PowerShell Scripting
What we offer
Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Hybrid working model, flexible role pattern
Pension and health insurance contributions
Internal reward system plus referral programme
5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
Up-to-date laptop and iPhone
Parking in the garage, showers, refreshments, massage chairs, library, music corner
Competitive salary, incentive pay, and many more
Current Contingent Workers apply
*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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