Cisco Senior Global Adoption Success Manager 

United States, Georgia, Atlanta 

38962334

Application window is expected to close on 1/3/2025

• Smart Spaces global adoption program: Implement program-level activities while thinking strategically to align deployments with larger business goals.
• Project Leadership: Facilitate marquee enterprise deployments with high-touch, white-glove engagement, while coordinating global adoption and program outcomes.
• Metrics and Cadence: Define success metrics and maintain an operational cadence to drive sustained adoption and achieve business outcomes.
• Cross-functional collaboration: Coordinate product teams, CX, engineering, sales, and partners to align resources, receive feedback, build improvements, and address adoption barriers.
• Cisco CX Management: Lead CX initiatives, ensuring customers achieve value realization and happiness through proactive engagement.
• Strategic Partner Enablement: Work with leadership to select and onboard key partners, ensuring effective collaboration and enablement across Cisco’s teams.
• Partner Reporting: Provide regular progress reports to leadership, partners, and customers, ensuring transparency and alignment with adoption metrics and business outcomes.

• Validated experience in customer success, program management, or enterprise adoption roles within technology or SaaS platforms.
• Expertise in program and project management which drives specific deployments and global programs.
• Familiarity with Cisco’s CX framework and a track record of delivering measurable outcomes through customer success programs.
• Ability to work closely with engineering, product teams, and strategic partners to influence decisions and align resources.
• Outstanding communication and relationship-building skills, with the ability to collaborate across functions and influence without direct authority.
• Willingness to travel up to 25% and spend up to two weeks per quarter in San Francisco or San Jose for key engagements and program management activities.