Airbnb Platform Manager Routing 

United States 

389588543

A Typical Day:

• Define the vision and strategy for routing capabilities to enhance Airbnb’s customer service platform.
• Partner with cross-functional teams to align on goals and develop the product roadmap.
• Drive product execution and measure success with clear metrics and key results.
• Collaborate with engineering, data science, and analytics teams to ensure decisions are data-driven.
• Engage in vendor management and lead alignment discussions to streamline external partnerships.
• Lead efforts to integrate dynamic routing strategies that accelerate Airbnb's digital experience.
• Influence key stakeholders across the organization to drive product adoption and impact.

Your Expertise:

• 7 years of product management experience or related technical roles in data, engineering, or data science.
• Proven experience building, leading, and working on data platforms and services.
• A data-driven mindset with expertise in launching experiments and using results to drive business decisions.
• Ability to articulate technical concepts clearly to non-technical audiences.
• Outcome-oriented, with a focus on creating actionable paths to achieve desired results.
• Experience working with external partners in product management or technical roles.
• Ability to envision radical solutions and execute on them effectively.
• Familiarity with contact center and routing domains is preferred.