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Tesla Associate Service Manager United States, Ohio, Columbus 388889045
13.08.2024
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What You’ll DoWhat You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s Degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
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